Refund policy

At Burning Presses LLC, we take pride in creating quality, custom-made products for our customers. As a family-owned and operated business, every order is important to us, and each item is carefully produced just for you.

All Sales Are Final

Because our products are made or printed to order, all sales are final. We do not accept returns or exchanges for custom or personalized products, except in cases of damaged, defective, or incorrect orders, or where required by law.

This includes, but is not limited to:

  • Custom printed T-shirts, hoodies, and crewnecks

  • DTF transfers and gang sheets

  • Embroidered apparel and accessories

  • Stickers and decals

  • Custom signs and banners

  • Personalized merchandise and special orders

Once production has started, orders cannot be changed or canceled.

Please double-check all designs, spelling, sizes, colors, quantities, and personalization details before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, misprinted, defective, or different from what you ordered due to an error on our part, please contact us within 3 days of delivery.

Email burningpresses@gmail.com with:

  • Your name and order number

  • A description of the issue

  • Clear photographs showing the problem

If Burning Presses LLC is responsible for the error, we will work with you to resolve the issue by offering a replacement, reprint, refund, or store credit, as appropriate.

Please contact us before attempting to alter, press, wash, or use any defective products.

Questions?

Email: burningpresses@gmail.com

Phone: 307-335-7809

Thank you for understanding and supporting our family-owned business!